Digital Service Expert
Skills
Account CreationAccount ServicingAdoptionAnalyticsContinuous ImprovementIdentity And Access ManagementProduct Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Five years of experience delivering product management user experience research and design software development or related concepts in complex environments
- Documented proficiency working collaboratively with teams across the software development life cycle
- Ability to navigate complex stakeholder environments independently
- Ability to translate between technical and non-technical audiences
- Ability to build sustainable processes
- Ability to adapt to changing priorities
Nice to have
- Cross-functional leadership
- Independent judgment
- Analytical mindset
- Stakeholder management
- Adaptability
- Product ownership
Day to day
- Own and iterate detailed product requirements for sign-in account creation identity verification MFA account recovery consent and account management flows
- Translate product strategy and roadmap priorities into clear user stories acceptance criteria and delivery plans while coordinating with engineering design security operations and agency teams
- Use analytics research support trends and user feedback to identify issues recommend improvements and help ensure the service is secure usable scalable and sustainable
- Drive agency adoption onboarding launch readiness and document product decisions tradeoffs risks and dependencies
Hiring process
- Review application carefully
- Submit application materials online
- Do not upload resume or cover letter
- Complete screening and background check if selected