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Digital Service Expert

Skills
Account CreationAccount ServicingAdoptionContinuous ImprovementIdentity And Access ManagementInterviewingProduct Requirements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Five years of experience delivering product management user experience research and design software development or related concepts in complex environments
  • Documented proficiency working collaboratively with teams across the software development life cycle
  • Experience delivering product management or related work in complex environments
  • Ability to work collaboratively across the software development life cycle

Nice to have

  • Cross-functional leadership
  • Complex stakeholder navigation
  • Highly adaptable
  • Independent decision-making
  • Technical communication

Day to day

  • Own and iterate detailed product requirements for sign-in account creation identity verification MFA account recovery consent and account management flows
  • Translate product strategy and roadmap priorities into clear user stories acceptance criteria and delivery plans while coordinating with engineering design security operations and agency teams
  • Use analytics research findings support trends and user feedback to identify issues recommend improvements and drive adoption readiness and continuous service enhancement

Hiring process

  • Complete the online application
  • Respond to required screening questions
  • Acknowledge salary analysis and Colorado residency requirements
  • Submit application for review