Digital Service Expert
Skills
Account CreationAccount ServicingAdoptionContinuous ImprovementIdentity And Access ManagementInterviewingProduct Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Five years of experience delivering product management user experience research and design software development or related concepts in complex environments
- Documented proficiency working collaboratively with teams across the software development life cycle
- Experience delivering product management or related work in complex environments
- Ability to work collaboratively across the software development life cycle
Nice to have
- Cross-functional leadership
- Complex stakeholder navigation
- Highly adaptable
- Independent decision-making
- Technical communication
Day to day
- Own and iterate detailed product requirements for sign-in account creation identity verification MFA account recovery consent and account management flows
- Translate product strategy and roadmap priorities into clear user stories acceptance criteria and delivery plans while coordinating with engineering design security operations and agency teams
- Use analytics research findings support trends and user feedback to identify issues recommend improvements and drive adoption readiness and continuous service enhancement
Hiring process
- Complete the online application
- Respond to required screening questions
- Acknowledge salary analysis and Colorado residency requirements
- Submit application for review