Digital Service Manager
Skills
Continuous ImprovementIT Service ManagementManagementOnline ServicesService DeliverySocial ImpactTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience managing user-focused digital services
- Strong understanding of GDPR and information rights requests
- Knowledge or experience of Freedom of Information media law or online community moderation
- Excellent organisational problem-solving and communication skills
- Experience improving processes and delivering high-quality services
- Ability to work effectively within a remote and geographically distributed team
Nice to have
- Proactive
- Collaborative
- Passionate about technology
- User focused
- Adaptive
Day to day
- Lead the day-to-day running of high-volume digital services that support democratic participation
- Oversee delivery governance risk management and service improvement across multiple online platforms
- Handle escalations priority cases user support and rights-based requests while working closely with teams volunteers and stakeholders
Hiring process
- Apply by Friday 7 August 2026