Remote Digital Success Specialist Job in UK Cengage EMEA

Who you are

• Experience in training support or solutions-based roles
• Proficiency in software such as Microsoft Office 365 Salesforce or similar CRM Learning Management Systems data visualisation tools and video capture tools
• Fluent in spoken and written English
• Understanding of data integration data security and coaching customers through different workflows
• Ability to absorb product information and maintain extensive product knowledge
• Strong listening skills for establishing relationships and gaining trust of customers
• Identify core customer issues and develop aligned plans or resolutions
• Educated to graduate level or significant work experience
• Current valid drivers' license

Desirables

• Customer-focused
• Excellent communication
• Problem-solving
• Team player
• Adaptability

What the job involves

• Provide exceptional service and support to faculty and student customers
• Collaborate with colleagues to implement Cengage's online learning platforms
• Drive continued growth and ensure high levels of customer satisfaction in the Europe region

Application process

• Application through website
• Initial screening
• Interview
• Final decision