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Digital Success Specialist
Skills
Customer Relationship ManagementCustomer SupportPost-Sales SupportPresentation SkillsRelationship Building
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in training support or solutions-based roles
- Proficiency in software such as Microsoft Office 365 Salesforce or similar CRM Learning Management Systems data visualisation tools and video capture tools
- Fluent in spoken and written English
- Understanding of data integration data security and coaching customers through different workflows
- Ability to absorb product information and maintain extensive product knowledge
- Strong listening skills for establishing relationships and gaining trust of customers
- Identify core customer issues and develop aligned plans or resolutions
- Educated to graduate level or significant work experience
- Current valid drivers' license
Nice to have
- Customer-focused
- Excellent communication
- Problem-solving
- Team player
- Adaptability
Day to day
- Provide exceptional service and support to faculty and student customers
- Collaborate with colleagues to implement Cengage's online learning platforms
- Drive continued growth and ensure high levels of customer satisfaction in the Europe region
Hiring process
- Application through website
- Initial screening
- Interview
- Final decision