RRemoteville
Revalize logoRevalize

Director, Global Customer Training

Skills
Software IndustrySoftware As A ServiceAdoptionCustomer SuccessData IntegrityLearning ManagementProject Portfolio Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 10+ years in customer education training or instructional design
  • At least 5 years in a leadership role
  • Experience managing a training function with revenue responsibility
  • Strong instructional design skills across ILT vILT SCORM-based eLearning and microlearning
  • Familiarity with LMS platforms such as Docebo or equivalent
  • Experience with CRM ERP-adjacent systems
  • Experience managing globally distributed teams across time zones and cultures
  • Excellent facilitation skills for complex software workflows
  • Comfort with reporting pipeline analysis and operational metrics
  • B2B SaaS or enterprise software industry background preferred

Nice to have

  • Data-driven
  • Cross-functional
  • Global mindset
  • Process-oriented
  • Collaborative

Day to day

  • Lead a global customer training organization that designs and delivers education across a multi-product software portfolio.
  • Own the full training lifecycle, including curriculum strategy, content development, delivery operations, team management, and financial performance.
  • Partner with Product, Customer Success, Sales, Support, and Marketing to improve adoption, align training with releases, and support revenue growth.

Hiring process

  • Complete a 30-minute online assessment as part of the application