Director HR Operations & Transformation
Skills
Coaching& BenefitsHR OperationsHuman ResourcesLabor RelationsNegotiationOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in HR business information systems operations finance or related field
- 8+ years of progressive experience in HR operations people operations HRIS payroll operations HR shared services or HR transformation
- 3+ years of experience leading teams and cross-functional initiatives in a complex multi-stakeholder environment
- Demonstrated expertise in process redesign standard operating procedures workflow improvement and service delivery management
- Hands-on experience overseeing HRIS HCM platforms integrations release and change management data quality and reporting
- Experience with payroll operations payroll controls compliance-sensitive processes and issue resolution in partnership with Finance and/or payroll vendors
- Strong understanding of multistate payroll operations HR systems employee data and HR process dependencies
- Strong analytical capability including KPI design dashboarding root-cause analysis and data-driven operational decisions
- Experience leading technology-enabled change including automation self-service digital adoption and practical use of AI or intelligent tools
- Demonstrated ability to balance strategic design with detailed execution and operational follow-through
- Strong written and verbal communication skills including the ability to influence leaders and translate technical concepts for non-technical partners
Nice to have
- ADP experience
- Matrixed environment
- Change agent
- Continuous improvement
- Lean mindset
- Analytical thinking
Day to day
- Lead and modernize HR operations, payroll operations, and HRIS/people systems for the organization
- Drive service delivery, workflow automation, data governance, reporting, compliance, and HR digitization across the function
- Partner with HR, Finance, IT, Compliance, and external vendors to improve processes, controls, audit readiness, and employee experience