Director, IT
Skills
Software DevelopmentActive DirectoryEnterprise Resource PlanningInformation TechnologyMarketingNegotiationStrategy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years of IT or corporate infrastructure experience
- 5+ years leading teams across helpdesk endpoint identity and networking
- Strong technical depth in Okta Jamf Intune Google Workspace Zoom and enterprise networking
- Customer-focused mindset with measurable improvement in employee experience
- Proven ability in troubleshooting root-cause analysis and program leadership
- Experience in security and compliance-conscious environments
- Comfortable leading through ambiguity and organizational change
Nice to have
- Hands-on leader
- Customer-centric
- Analytical
- Collaborative
- Adaptable
Day to day
- Lead the IT organization across helpdesk, endpoint engineering, enterprise identity, productivity platforms, corporate networking, and cloud infrastructure.
- Own the employee technology experience end to end by setting service levels, tracking response times, and improving CSAT through continuous measurement.
- Modernize and automate IT operations with self-service workflows, identity-driven access, AI-assisted support, and policy-as-code across devices and networks.
- Partner with Security, People, Finance, Engineering, and Workplace teams to support onboarding, offboarding, access governance, and compliance without adding friction.