RRemoteville
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Director of Business Transformation

Skills
Business ProcessBusiness Process ManagementBusiness Process OutsourcingEnablementFlight TrainingJob AidsLeadership
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree required advanced degree preferred
  • 8 or more years of progressive experience in process improvement business transformation BPM operational excellence or reengineering
  • Demonstrated success leading cross-functional initiatives from discovery through implementation and sustained performance
  • Experience in insurance financial services franchising regulated operations and or outsourced service delivery models strongly preferred
  • Expertise in end-to-end process design value stream mapping process mapping root cause analysis and operating model definition
  • Ability to translate process design into implementable requirements across operations and technology teams
  • Strong orientation to automation and workflow enablement in partnership with technology teams
  • Strong analytical capability including benefits modeling and performance measurement
  • Proficiency with process mapping and analysis tools such as Microsoft Visio
  • Experience with workflow and automation platforms including low-code automation and RPA
  • Experience using project and portfolio management tools such as Smartsheet or equivalent
  • Strong capability with data and reporting tools such as Excel SQL Power BI Tableau or equivalent
  • Familiarity with documentation and knowledge management tools such as SharePoint
  • Excellent facilitation stakeholder management and executive communication skills

Nice to have

  • Analytical
  • Collaborative
  • Process-focused
  • Strategic
  • Detail-oriented
  • Influential

Day to day

  • Lead the enterprise reengineering center of excellence and drive a broad business transformation agenda across insurance distribution general agency operations BPO franchising and corporate functions
  • Design and prioritize high impact process improvement initiatives by running intake triage and roadmap planning while building business cases and measurable benefits hypotheses
  • Partner with cross functional leaders to analyze current state processes define future state operating models embed controls by design and enable automation workflow improvements and performance measurement