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Director of Client Services
Skills
Account ManagementBusiness TechnologyClient RelationsClient ServicesIBM System IPresalesRevenue Generation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Native or near-native English speaker and writer
- 5-10 years of experience in a consulting or client services lead role related to cloud, software development or technology services
- Experience in solution management, planning, and growing of accounts
- Proven experience in developing customer-stakeholder relationships
- Demonstrated professional and executive presence
- A well-rounded understanding of the business technology landscape
- Creativity and experience in developing and shaping solutions and deals for the customer
- Success growing a portfolio by shaping and selling complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue
- Led or supported revenue generation activities with a successful track record of portfolio growth
- Some occasional travel required
Nice to have
- Account Management experience
- Account Executive experience in a pre-sales or sales engineering role
Day to day
- The Director of Client Services role at Virtasant is designed for a passionate and engaged storyteller, with a well-rounded understanding of business technology and software.
- You'll build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio.
- Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
Hiring process
- Recruiter interview (45 min)
- CCAT (15 min)
- Account Management Interview (with our VP of Account Management) (30 min)
- Executive Interview (with our Head of Solution Delivery and our CTO) (60 min)
- Interview with our CEO (60 min)