Bidgely is the indispensable innovation partner for UtilityAI.  Bidgely’s patented disaggregation technology unlocks opportunities for utilities to optimize shareholder value, personalize customer engagement, and modernize grid operations. With more than 15M homes under contract, Bidgely is the choice of leading utilities, Learn more at bidgely.com. 

Bidgely

Director, Customer Onboarding

Who We Are

Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI™ Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions.

Bidgely's platform is connected to 38M+ meters across 45+ utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match.

Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse.

What We Do

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI™ energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.

How You Fit In

The Director, Customer Onboarding leads and manages a team of Technical Program Managers, and owns delivery outcomes — methodology and quality — for Bidgely's North America implementation portfolio. The Director also serves as the senior escalation point for sales and customer escalations, and personally leads select high-complexity or strategic engagements alongside the team. This role reports into the VP of Customer Onboarding.

Core responsibilities span the following areas:

People Leadership

Hire, onboard, coach, and manage performance for a team of Technical Program ManagersBuild career development paths for the team and run a structured review cadence, including regular coaching conversations and annual performance reviewsStaff TPMs against incoming programs based on complexity, customer profile, and development needsBuild a culture of ownership, technical rigor, and customer-first delivery within the team

Portfolio & Program Oversight

Own delivery outcomes for the team's engagements, including cost tracking and on-budget delivery across active projectsMaintain visibility into program health across the team's roster, and step in directly on at-risk or executive-visibility accountsServe as the senior escalation point for sales and customer escalations across North AmericaPersonally lead select high-complexity or strategic engagements alongside the teamContribute to contract reviews, statements of work, shortlists, and change orders for new and expanding dealsRepresent Customer Onboarding in executive business reviews and sales presentations for strategic accounts

Practice Leadership

Own and continuously improve Bidgely's implementation methodology, tooling, and training curriculum across North AmericaTrain and oversee the training of Bidgely, systems integrators, and customer teams on project methodology and product capabilitiesPartner with R&D and Product Management to shape platform and tooling direction based on portfolio-wide delivery patternsWork with Systems Integrator (SI) partners on complex, multi-party engagement strategyPartner with Sales leadership on deal structuring and capacity planning for new and expanding business

Skills And Qualifications

Required Qualifications

11-15 years of program or project management experience at a SaaS company, including experience directly managing a team of program or project managers or solution consultantsTrack record owning delivery outcomes for a portfolio of large, complex, high-touch enterprise customersExperience hiring, coaching, and developing program or project managersExperience owning project financials, including budget, margin, and cost tracking, across a team's engagementsExperience working with globally dispersed customers and teamsExperience with Agile software development methodologies and cloud-based B2B implementationsStrong executive presence, with experience presenting to and influencing senior customer and internal stakeholdersExcellent written and verbal communication skillsHighly organized, collaborative, and proactive, with a customer-first mentality

Preferred Qualifications

Prior experience as a Senior Technical Program Manager or Program Manager before moving into people managementPassion for or experience within the energy or energy efficiency sectorPMP certification

What You Get

Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovationCollaborative Environment: Work with a passionate team united by the goal of a clean energy futureLeading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry

Benefits

Medical, Dental, and Vision insurance from day oneHSA, FSA, and DCFSA plans401(k) planFlexible paid time offAnnual wellness stipendAnnual professional development stipendPaid parental leaveMental health and wellness resources for you and your family

Other Perks

Employee Discounts: Preferred pricing on entertainment, technology, and insurance productsMentorship: Access to mentorship from experienced industry leadersFlexible Work Arrangements: Remote-friendly scheduling built around how you work bestCommunity Service Days: Paid time to volunteer for causes you care about

Location

Remote within the US with up to 30% travel

Salary And Compensation

The base salary ranges from $165,000-$195,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy.

In accordance with the California Equal Pay and Pay Transparency laws, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community.

We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely is an EVerify employer.

Compensation Range: $165K - $195K



Director of Customer Onboarding

What the job involves