RRemoteville
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Director of Implementation

Skills
Software As A ServiceAdoptionInventory ManagementManagementOperations ManagementProfessional ServicesService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 8+ years in operations implementation or customer success leadership
  • Proven track record managing managers and scaling distributed teams
  • Experience delivering high-volume onboarding or implementation operations
  • Strong technical background in integrations data architecture and system configuration
  • Experience managing offshore or third-party teams
  • Ability to partner cross-functionally with Product Engineering and Sales
  • Comfort with data analysis and operational dashboards

Nice to have

  • Operational leadership
  • Process and systems thinking
  • Managing managers
  • Volume operations
  • Technical depth
  • Cross-functional partnership
  • Vendor and offshore management

Day to day

  • Leads SMB and Mid-Market implementation operations for a high-volume customer segment
  • Owns scaling, onboarding, and delivery excellence across WFM and Payroll implementations
  • Builds repeatable processes, metrics, dashboards, and automation to improve throughput and quality at scale