Ed-Tech Technical Support Specialist
Skills
Software As A ServiceAdoptionCustomer Relationship ManagementDatabasesDocumentationEducational TechnologyLanding Pages
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting technical customers in a fast-paced environment
- Strong customer service skills with a proactive problem-solving mindset
- Ability to troubleshoot and resolve technical setup issues
- Experience with SSO SAML LMS or related integrations
- Comfort working with district technology teams and instructional leaders
- Strong documentation and data management skills
- Ability to support live Zoom programs and program administration
- Experience with SaaS products and CRM systems is desirable
Nice to have
- Passionate
- Hands-on
- Proactive
- Detail-oriented
- Collaborative
- Customer-focused
Day to day
- Provide exceptional technical and product support to US customers across ClickView and Streamable Learning
- Lead K-12 district partners through SSO setup configuration and implementation with a customer-first approach
- Run daily live Zoom programs manage registrations attendance data and maintain accurate case documentation