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eFiling Team Lead
Skills
CoachingCustomer ServiceEfilingEscalation ResolutionKPI ReportingLeadershipQAQC
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of supervisory experience in legal filing or attorney services
- Deep knowledge of California Superior Court rules across multiple counties
- Experience leading teams and driving accountability
- Fluency with multi-portal eFiling systems including LegalConnect Green Filing and InfoTrack
- Experience with audits or quality control in legal operations
- Comfort with Zendesk and Slack
- Ability to work PST hours covering day shift or evening
Nice to have
- Reliable
- Innovative
- Hospitality mindset
- Accountable
- Strong communicator
- People developer
Day to day
- Lead and develop the eFiling team by managing daily workload distribution and prioritizing VIP and rush assignments
- Monitor quality and compliance through audits of case files data entry eFiling submissions and court services work
- Serve as the main liaison for Court Team escalations while using KPIs productivity data and SLA metrics to improve performance and build scalable processes
Hiring process
- Application review
- Interview process
- Background check after offer