Employee Benefits Client Support Manager
Skills
Analytical SkillsCustomer Relationship ManagementCustomer SupportEnquiriesMicrosoft ExcelMicrosoft PowerpointOperational Efficiency
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Clear written and oral communication
- A good education ideally to A level or equivalent or relevant industry experience
- Strong analytical skills and ability to manipulate and interpret data
- Good knowledge of employee benefits including flexible benefits and pensions is desirable though training is provided
- IT literate with knowledge of benefits platforms desirable and Microsoft Excel PowerPoint and Word
- Well organised and able to deliver to agreed timescales and expected quality standards
- Able to work under pressure
- Committed to learning and development
Nice to have
- Detail focused
- Team player
- Keen to learn
- Client oriented
- Organised
Day to day
- Serve as the main point of contact for employers on employee benefits, offering clear guidance and timely support to employee enquiries
- Provide hands-on administrative support by coordinating provider updates for joiners leavers employee changes and annual renewals
- Manage benefits platform records enrolment activity and monthly benefits payroll reporting while maintaining accuracy and service quality
- Work closely with the Client Director and technology team to support strong client relationships improve operational efficiency and keep platforms current