RRemoteville
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Employee Experience Specialist

Skills
ChatComputer LiteracyContact CentersCustomer SatisfactionCustomer ServiceEnglishOnline Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous experience in a customer service or customer-facing environment
  • Excellent written and verbal English communication skills
  • Strong problem-solving abilities and confidence using initiative to find resolutions
  • Ability to thrive in a fast-paced environment and adapt to changing processes products and priorities
  • A collaborative team player with strong computer literacy and a customer-first mindset

Nice to have

  • People-focused
  • Adaptable
  • Collaborative
  • Customer-first
  • Problem-solver

Day to day

  • Provide personalised support to employees using the OneHub platform through calls and live chat.
  • Resolve queries about benefits reward and recognition discounts and platform access issues with prompt accurate service.
  • Build strong knowledge of the OneHub platform while maintaining high customer satisfaction and meeting service targets.

Hiring process

  • Initial informal call with the Talent team
  • Interview with the hiring team
  • Final interview with the Director