At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

Proactive delivery leader with 5+ years of experience leading a portfolio of customer-facing projects in enterprise software/SaaS. Familiarity with SFDC/FinancialForce, Google suite, Java development projects, Cloud platforms, data streaming, Kafka is highly preferred.

Principal Roles & Responsibilities

As an Engagement Manager you will:

Proactively lead project teams to deliver successful customer outcomes for enterprise customersLead 10-15 concurrent projects of moderate or greater complexity, with 3-4 of them active in any given weekOwn PS delivery for your projects and be responsible for the customer experience throughout the delivery process in partnership with key internal stakeholdersIdentify opportunities for additional PS workCollaborate with the project team, a variety of internal stakeholders and the customer to ensure alignment on target outcomesEffectively manage expectations of both internal and external stakeholdersManage scope and schedule and work with stakeholders to amend the contract when neededCoordinate and facilitate agile ceremonies and project management processes, e.g. scheduling, backlog planning, sprint planning, daily stand-ups, retrospectives, demonstrations, risk and issue management and status reportingTrack and monitor progress to ensure that the team is successfully delivering project outcomes with incremental progress in each sprintHold internal and external team members and stakeholders accountable when appropriate and in a diplomatic and productive mannerProvide servant leadership to the team, remove blockers and help solve problemsCommunicate effectively with the team and stakeholders, internal and external, by understanding your audience and adjusting your communication style and contentCalmly navigate issues and resolve conflictsWork with colleagues to find opportunities to improve delivery processes and practices

Required Technical And Professional Expertise

5+ years experience leading customer engagements in a professional services role, managing a portfolio of concurrent customer engagements5+ years experience in project management with experience as an agile project manager or scrum masterStrong communication skills - clear and conciseConsultative leadership styleSelf-motivated, action oriented approachUndergraduate degree in Business or Information Systems or equivalent experiencePMP, PMI-ACP, Certified Scrum Master preferred

Engagement Manager - Confluent

What the job involves