Enrollment Call Center
Skills
Contact CentersEducational InstitutionsFederal LawMicrosoft WordOnline ProgramsSalesStatutes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Some college experience
- Customer service or sales experience
- Bachelor's degree preferred
- Previous contact center experience preferred
- Ability to work first and second shifts
- Ability to work rotating Saturdays and occasional overtime
- Proficiency with Microsoft Word Excel and Outlook
- Excellent verbal and written communication skills
- Ability to respond to emails and phone calls within 24 hours
- Strong judgment and analytical problem solving skills
- Reliable internet connection meeting speed and stability requirements
- Ability to work 11:00 AM to 8:00 PM EST after training
Nice to have
- Dynamic
- Customer-focused
- Professional
- Ethical
- Analytical
- Collaborative
Day to day
- Provide exceptional customer service to students and university staff over the phone and by email
- Resolve complex student issues accurately using knowledge of online programs and university policies
- Build relationships with support offices and apply feedback to improve service effectiveness and student outcomes
Hiring process
- Application considered for both roles
- Skills and experience matched to best fit