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Enterprise Customer Success Engineer
Skills
JavascriptSoftware DevelopmentBusinessCustomer ExperienceCustomer SuccessEnglishHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in technical consulting technical customer success or similar customer-facing technical roles
- Extensive experience in software development QA IT DevOps ML or related IT fields
- Hands-on knowledge of AI/LLMs in software development
- Strong verbal and written communication skills in English and the local language of your office
- Exceptional presentation skills for demonstrating products to customers
- Ability to quickly identify and address technical and business challenges in software development tooling
- Ability to convey technical concepts to customers of all technical backgrounds
- Comfort in a fast-paced and dynamic working environment
- Experience working in or with large software development teams
- Collaborative team-focused mentality with willingness to take initiative
- Self-direction and resourcefulness
- Ability to travel approximately 25% of the time
Nice to have
- Customer-focused
- Collaborative
- Resourceful
- Self-directed
- Presentation-ready
Day to day
- Work closely with Account Executives to support enterprise customer outcomes and expansion opportunities.
- Build trusted technical relationships across a portfolio of accounts and act as the main technical contact.
- Advise customers on product adoption architecture and solutions while removing technical and cultural barriers.
- Represent customer needs to internal Support and Product Engineering teams and help shape product enhancements.