Enterprise IT Support Specialist
Skills
Software As A ServiceBashContinuous ImprovementIT Service ManagementLicensingMacMobile Device Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of IT Support Enterprise IT or Systems Administration experience
- Experience supporting macOS and Windows environments
- Experience with IAM SSO and MDM platforms
- Experience with cloud-based SaaS applications and ITSM platforms
- Strong troubleshooting communication organization and customer service skills
- Self-starter with strong ownership curiosity and continuous improvement mindset
Nice to have
- Curious
- Self-starter
- Continuous improvement mindset
- Collaborative
- Accountable
Day to day
- Provide responsive Tier 1 and Tier 2 support for employees across hardware software SaaS and collaboration tools
- Troubleshoot and resolve technical issues while improving Enterprise IT processes through automation and AI-driven efficiencies
- Manage onboarding offboarding account provisioning access changes endpoint administration and IT asset documentation
Hiring process
- Watch the video
- Submit your application