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Enterprise Printing Technical Writer
Skills
Computer ScienceAdoptionEnglishFlareMicrosoft WordPrint ManagementReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Technical Writing Communications English Information Technology Computer Science or related field
- Four additional years of relevant experience may substitute for education
- 2-5 years of technical writing experience supporting enterprise IT infrastructure hardware enterprise software or federal IT environments
- Experience creating documentation for complex IT systems infrastructure or enterprise technology implementations
- Ability to explain highly technical concepts in simple clear language
- Experience gathering technical information from multiple stakeholders and turning it into concise written narratives
- Strong understanding of enterprise printing technologies networking concepts print servers print management solutions or comparable infrastructure
- Experience with Microsoft Office Word Excel PowerPoint and Visio and documentation tools such as Confluence MadCap Flare Adobe FrameMaker or equivalent
- Strong written and verbal communication editing proofreading organizational and document management skills
- Ability to work collaboratively while managing multiple documentation efforts in a fast-paced project environment
- Exceptional attention to detail and commitment to accurate technically sound customer-focused documentation
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements
Nice to have
- Federal contracting experience
- Detail oriented
- Collaborative
- Customer focused
- Organized
- Adaptable
Day to day
- Develop and maintain technical documentation for enterprise printing hardware software and supporting infrastructure
- Create clear implementation guides installation procedures configuration documentation runbooks user manuals FAQs and troubleshooting materials
- Work with engineers architects security analysts operations teams and vendors to capture requirements validate accuracy and keep documentation current
- Build SOPs knowledge bases and training materials that support standardized operations knowledge transfer and end user enablement across the enterprise
Hiring process
- Click the job link
- Click the blue Apply button
- Upload resume
- Complete all application steps
- Submit the application fully
- Email careers@kentro.us for alternative application methods if needed