Remote Enterprise Support Engineer Job in United States Bluebeam

Who you are

• 3-5 years of technical support experience and/or customer facing engineering support required.
• Advanced troubleshooting skills and proficient in Microsoft Windows operating systems.
• Strong project management skills and excellent communication abilities.
• Experience with Microsoft Entra ID Azure OKTA OIDC AWS RDS and Networking Fundamentals desirable.

Desirables

• A+
• Network+
• Security+
• Microsoft IT Cert
• AWS Certification
• Linux CLI
• PDF software
• AutoCAD
• Revit
• Navisworks
• Tekla
• SolidWorks
• AEC industry
• Mobile platforms
• Virtual environments
• Software deployment tools
• SharePoint

What the job involves

• Serves as a senior member of our Enterprise team effectively answering difficult telephone and email queries from customers.
• Partners with Account Development & Technical Account Managers to handle high impact issues and develop technical solutions.
• Takes ownership of technical issues from initial report to resolution.
• Acts as an escalation resource and project manager for complex customer issues.
• Sets up test environments to verify reported software bugs and documents findings for escalation.
• Advocates for customer needs and communicates effectively with Engineering team.
• Communicates with IT AD and DBA Administrators and participates in On-call rotation.