Enterprise Support Engineer
Skills
Bug TrackingNavisworksNetworkingOperating SystemsService-Level AgreementsSoftware DeploymentSupport Documentation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of technical support experience and/or customer facing engineering support required.
- Advanced troubleshooting skills and proficient in Microsoft Windows operating systems.
- Strong project management skills and excellent communication abilities.
- Experience with Microsoft Entra ID Azure OKTA OIDC AWS RDS and Networking Fundamentals desirable.
Nice to have
- A+
- Network+
- Security+
- Microsoft IT Cert
- AWS Certification
- Linux CLI
- PDF software
- AutoCAD
- Revit
- Navisworks
- Tekla
- SolidWorks
- AEC industry
- Mobile platforms
- Virtual environments
- Software deployment tools
- SharePoint
Day to day
- Serves as a senior member of our Enterprise team effectively answering difficult telephone and email queries from customers.
- Partners with Account Development & Technical Account Managers to handle high impact issues and develop technical solutions.
- Takes ownership of technical issues from initial report to resolution.
- Acts as an escalation resource and project manager for complex customer issues.
- Sets up test environments to verify reported software bugs and documents findings for escalation.
- Advocates for customer needs and communicates effectively with Engineering team.
- Communicates with IT AD and DBA Administrators and participates in On-call rotation.