RemotevilleRemote Enterprise Support Engineer Job in EMEA PlanetScale
Enterprise Support Engineer PlanetScale
100000 -
SQLGoogle Cloud PlatformMysqlTechnical Support
EMEA
The Database for Developers
65+ employees
SaaSCloud ComputingData storageEnterprise
Role
Who you are
- Experience supporting production databases and applications, preferably at scale
- Working knowledge of Kubernetes
- Working knowledge of one or more of the major cloud IaaS platforms (AWS, Azure, GCP)
- Experience with MySQL and SQL
- Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
Desirables
- Knowledge of common application deployment platforms and frameworks
- stepping outside comfort zone.
What the job involves
- Advise and handle support requests from enterprise customers on the PlanetScale platform
- Become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform
- Identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them
- Part of an on-call rotation for high priority issues.
Company
Company mission
PlanetScale is a leading provider of MySQL-compatible databases designed for ultimate scale, performance, and reliability. Innovating with features like horizontal sharding and non-blocking schema changes, PlanetScale empowers developers to manage powerful databases without implementation challenges. Established by experts from YouTube, PayPal, Dropbox, and GitHub, the company is backed by top VCs and aims to transform the database industry, catering to power users and safeguarding invaluable digital assets.Company benefits
- Support to do your best work and thrive anywhere
- Building a diverse, equitable, and inclusive workplace
- Accommodations available
- Base salary + variable comp + benefits + equity
Company values
- Scalability
- Reliability
- Innovation
- Developer empowerment
- Customer success