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Entry Level Technical Support Engineer
Skills
Client RelationsMacManualsNetwork ConfigurationOperating SystemsTechnical AssistanceTechnical Manuals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Day to day
- Providing technical support to clients, resolving their software and hardware issues
- Configuring and troubleshooting network connections and operating systems to ensure optimal performance for end-users
- Creating and updating technical manuals and documentation to assist clients and technical staff in troubleshooting and understanding systems
Hiring process
- Apply Now