Facility Operations Coordinator
Skills
Account ManagementBusiness DevelopmentCustomer Relationship ManagementCustomer ServiceFacility ManagementLead GenerationProject Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Track record in sales and consistently exceeding targets
- Experience generating and converting new business
- Strong communication interpersonal and customer service skills
- Proven team working and collaborative approach
- Well organised thorough and able to work under pressure
- Skilled in MS Office and willing to learn new systems
- Experience using a sales system and achieving targets
- Interest in sport delivery and customer experience improvement
- Experience managing customer relations and revenue generation
- Solution focused proactive and pragmatic problem solving
- Ability to adapt to changing project demands
- Good project management skills and ability to manage multiple tasks
- Proven experience using an online booking system
- Proven experience in administration or project management
- Demonstrable experience in a customer facing role
- Committed to inclusive behaviours and RFU core values
Nice to have
- Self-motivated
- Customer focused
- Proactive
- Pragmatic
- Adaptive
- Collaborative
- Organised
Day to day
- Drive usage of RFU artificial grass pitches across the South region through proactive sales and account management
- Support host clubs and internal stakeholders with booking administration, user support, and issue resolution to ensure a smooth customer experience
- Manage revenue, renewals, and debt collection while helping grow participation and income from rugby and other community sports
- Maintain and develop the booking platform, coordinate small change requests, and provide reporting and insight to support operational decisions
Hiring process
- Submit anonymised CV
- No cover letter required
- Complete application without AI-generated content
- Apply by 19th August at 12:00 noon