Field Service Manager
Skills
Continuous ImprovementData CentersProduct IntroductionReadinessRetrofitRoot Cause AnalysisService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in engineering or related field or equivalent experience
- Minimum 5 years' experience in program administration or management or related area
- Strong experience in field service operations ideally in cooling systems HVAC or data centre infrastructure
- Proven ability to manage remote field teams on-site engineers and complex multi-site deployments
- Strong understanding of installation commissioning and maintenance practices and service delivery models and SLAs
- Excellent customer-facing communication and escalation management skills
- Strong commercial and financial acumen
- Experience with P&L management
- Availability to travel up to 25%
Nice to have
- Commercial acumen
- Customer focus
- Cross-functional leadership
- Continuous improvement mindset
- Safety conscious
- Analytical
Day to day
- Own commercial and operational delivery for the account while aligning services to contract and SOW requirements
- Lead field service operations including installation commissioning preventative maintenance reactive support and troubleshooting
- Coordinate cross functional teams scheduling readiness escalation handling and continuous improvement across live customer environments
Hiring process
- Online application