File Build Team Lead
Skills
CoachingConfluenceContinuous ImprovementIT EscalationProject Portfolio ManagementStructured FinanceTeam Building
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Confident and enthusiastic leader
- Previous experience in customer service operations technical support or payments environment
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to manage workload and prioritise competing demands
- Strong problem-solving and decision-making skills
- Proactive approach to continuous improvement
- Experience coaching mentoring or supporting team members preferred
- Experience with Salesforce Confluence or similar systems preferred
Nice to have
- Leadership
- Attention to detail
- Problem-solving
- Proactive mindset
- Mentoring
Day to day
- Oversee and maintain all aspects of the File Build Department while coordinating daily operations.
- Assign workloads, deployment tickets, and Salesforce cases to specialists and track progress closely.
- Act as an escalation point for complex issues and support troubleshooting, documentation, and team development.