Finance Operations Director
Skills
Account ManagementBusiness Process OutsourcingCash FlowContinuous ImprovementCustomer ExperienceCustomer Relationship ManagementEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years leading high-volume billing and collections operations
- Proven success reducing DSO and improving collections performance with measurable impact on cash flow aging and overall AR performance
- Experience working in fast-paced service-oriented organizations
- Comfortable navigating complex customer billing and operational challenges
- Experience with Microsoft Dynamics ERP is strongly preferred
- Bilingual English Spanish required
- BPO experience required
Nice to have
- Strategic leader
- Process improvement mindset
- Collaborative
- Operationally focused
- Customer oriented
Day to day
- Lead a high-performing Accounts Receivable team across billing collections dispute resolution and customer account management
- Drive improvements in cash flow billing accuracy collections effectiveness and revenue cycle performance
- Partner with Finance Operations Customer Service and IT to streamline processes improve scalability and optimize systems reporting workflows and ERP functionality
- Analyze and report on key business metrics including DSO Aging AR Net Collection Rate Average Days to Bill and Unbilled Revenue
- Build a culture of accountability collaboration continuous improvement and operational excellence while supporting long-term business growth