RRemoteville

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French Technical Support Agent

Skills
Audio ConferencingBusiness RequirementsContact CentersCustomer SatisfactionCustomer SupportInbound MarketingQuery Writing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Fluency in English and French
  • Handle technical queries via Email and Phone
  • Ensure cases and calls logged per Data Quality guidelines
  • Complete required training and verification tests
  • Maintain technical competence and customer service skills
  • Meet and exceed set targets

Nice to have

  • Experience in Technical Support environment
  • Strong interest in new technologies
  • Experience handling calls and emails in Call Centre
  • Strong troubleshooting and analytical skills
  • Ability to work under pressure and be flexible

Day to day

  • Providing first-line technical support to European customers supporting imaging and voice recognition software
  • Collaborating closely with clients and contributing valuable insights as team members
  • Attending client training to enhance knowledge and skills for high-level customer support