RemotevilleRemote French Technical Support Agent Job in UK Foundever
French Technical Support Agent Foundever
£ -
Audio ConferencingBusiness RequirementsContact CentersCustomer SatisfactionCustomer SupportInbound MarketingQuery WritingTechnical CompetenceTroubleshooting
UK
Foundever™ is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
90470+ employees
B2B
Open for applications
Role
Who you are
- Fluency in English and French
- Handle technical queries via Email and Phone
- Ensure cases and calls logged per Data Quality guidelines
- Complete required training and verification tests
- Maintain technical competence and customer service skills
- Meet and exceed set targets
Desirables
- Experience in Technical Support environment
- Strong interest in new technologies
- Experience handling calls and emails in Call Centre
- Strong troubleshooting and analytical skills
- Ability to work under pressure and be flexible
What the job involves
- Providing first-line technical support to European customers supporting imaging and voice recognition software
- Collaborating closely with clients and contributing valuable insights as team members
- Attending client training to enhance knowledge and skills for high-level customer support
Company
Company mission
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.Company benefits
- Flexible shifts
- Employee benefits scheme with top UK retailers
- Learning and Development courses
- Career opportunities
- Monthly incentive prizes
Company values
- Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.