RRemoteville

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MicroHealth LLC logoMicroHealth LLC

Front-End Customer Ambassador

Skills
Analytical SkillsBusiness Continuity PlanningContact CentersCustomer Relationship ManagementDatabasesEasily AdaptableHealthcare
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent required
  • 2-3 years customer service experience in a healthcare or medical plan environment
  • Required 1-2 years call center experience in a high-volume environment
  • Experience with TRICARE programs premium payment processing and payment acceptance systems strongly preferred
  • Experience in benefits administration enrollment and eligibility determination preferred
  • Proficiency in Microsoft Office Suite and CRM software
  • Familiarity with medical plan databases payment processing systems and healthcare-related software
  • Strong listening oral and written communication skills
  • Strong analytical and problem-solving skills
  • Excellent planning time management and prioritization skills
  • Strong attention to detail and accuracy with financial transactions and sensitive health information
  • Ability to work independently and as part of a team in a fast-paced environment
  • Flexibility to work seasonal shifts including evenings and weekends as needed
  • Minimum internet speed of 100 Mbps required
  • Reliable backup internet connection recommended
  • Private secure home workspace required
  • Compliance with HIPAA regulations and MicroHealth security protocols mandatory

Nice to have

  • Self-motivated
  • Detail-oriented
  • Adaptable
  • Analytical
  • Customer-focused
  • Team player

Day to day

  • Serve as the vital link between the Government and healthcare plan beneficiaries
  • Handle inbound and outbound calls in a high-volume call center while delivering exceptional customer service
  • Intake sensitive health information with care troubleshoot issues process payments and document interactions accurately in CRM and ticketing systems

Hiring process

  • Email hr@microhealthllc.com for reasonable accommodation if needed