German Speaking Cruise Specialist
Skills
AvayaBooking SystemsBookingsConfidentialityContact CentersDebit CardsIncentive Travel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in Sales and Customer Service environment
- Knowledge of Contact Centre systems, CRM, Avaya, WFM, booking systems
- Strong communication, interpersonal, and negotiating skills
- High level of computer literacy, attention to detail, organisational and time management skills
- PC literacy in Windows, Outlook, MS Office and associated applications
- Ability to use own initiative and show enthusiasm
Nice to have
- confident
- outgoing
- flexible
- positive attitude
- enthusiastic
- interpersonal ability
- negotiation skills
- initiative
- intuitive
- detail-oriented
- organized
- time management skills
Day to day
- Responsible for providing exceptional customer service and securing bookings for Direct Guests and Travel Agent Partners.
- Handle inbound calls and emails to identify customer needs and match cruises with additional services.
- Maintain product and brand knowledge, meet sales targets.
- Process credit/debit card payments confidentially and accurately.
- Establish relationships with Trade Partners and Direct Guests, secure bookings, and ensure customer satisfaction.
- Identify market trends and suggest new sales initiatives to Team Leader.
Hiring process
- If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.