Remote German Speaking Cruise Specialist Job in UK Norwegian Cruise Line Holdings Ltd.

Who you are

• Experience in Sales and Customer Service environment
• Knowledge of Contact Centre systems, CRM, Avaya, WFM, booking systems
• Strong communication, interpersonal, and negotiating skills
• High level of computer literacy, attention to detail, organisational and time management skills
• PC literacy in Windows, Outlook, MS Office and associated applications
• Ability to use own initiative and show enthusiasm

Desirables

• confident
• outgoing
• flexible
• positive attitude
• enthusiastic
• interpersonal ability
• negotiation skills
• initiative
• intuitive
• detail-oriented
• organized
• time management skills

What the job involves

• Responsible for providing exceptional customer service and securing bookings for Direct Guests and Travel Agent Partners.
• Handle inbound calls and emails to identify customer needs and match cruises with additional services.
• Maintain product and brand knowledge, meet sales targets.
• Process credit/debit card payments confidentially and accurately.
• Establish relationships with Trade Partners and Direct Guests, secure bookings, and ensure customer satisfaction.
• Identify market trends and suggest new sales initiatives to Team Leader.

Application process

• If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.