RemotevilleRemote German-Speaking Customer Experience Specialist Job in Greater London, UK Tails.com
German-Speaking Customer Experience Specialist Tails.com
£27500 - £27500
Attention To DetailBusiness InsightsConstructive FeedbackDebt ManagementEnglishGermanGrowth StrategiesSolution-OrientedSupporting Others
Entry-level/graduate - Junior (1-2 years)
Greater LondonUK
We combine our experience in nutrition with cutting-edge technology to create unique recipes for every dog.
330+ employees
PetsSubscriptionFoodeCommerce
Role
Who you are
- Fluent in English and German (written and spoken)
- Strong and effective communicator who pays attention to detail and is solution driven
- Ability to work at pace to achieve pre-defined targets consistently
- Organised and has a solid work ethic
- Adaptable with a growth mindset and positive outlook
- Holds oneself accountable and puts into practice constructive feedback
- Reliable and approachable team player who enjoys supporting others
Desirables
- Attention To Detail
- Supporting Others
- Solution-Oriented
- Constructive Feedback
What the job involves
- Be our first point of contact for customers – supporting them in English and German via email phone and social channels
- Take ownership of customer queries from start to finish and resolve them in a timely manner
- Provide great quality service consistently in order to retain and delight customers
- Educate our customers on our range of products and make appropriate recommendations
- Provide feedback and share insights when required in order to continuously improve our processes and service
Application process
- We will review your CV and application
- Written challenge in German
- Initial chat and role-play exercise in German
- Meet one of our Team Leader
- Agreement on start date and onboarding
Company
Company mission
Tails.com is a pet food subscription company that specializes in delivering 100% tailored nutrition to dogs. With a mission to eliminate average dog food, they create unique kibble blends based on each dog's specific needs—considering factors like age, breed, activity level, and flavor preferences. Backed by Purina, they are rapidly scaling in the UK and Europe and are committed to high social and environmental standards as evidenced by their B Corp certification since 2024. Their ultimate goal is to revolutionize the world of pet food.Company benefits
- Flexible core hours
- Hybrid role
- 25 days of holiday
- 9/10 day working week
- Optional 5 days unpaid leave
- 1 paid volunteer day each year
- Work from abroad 2 weeks every 6 months
- Health insurance paid by Tailscom
- Extended parental and adoption pay
- Flexible paid care leave
- External financial coach
- Access to year round courses
- 50% discount on Tailscom products
- 40% discount on Republic of Cats products
- Discounted gym membership
Company values
- Tailored nutrition
- Customer-centric
- Innovation
- Quality
- Sustainability
- Growth-oriented
- Community
- Ambition