How Remoteville checks and expires listings
German-Speaking Customer Experience Specialist
Skills
Attention To DetailBusiness InsightsConstructive FeedbackDebt ManagementEnglishGermanGrowth Strategies
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in English and German (written and spoken)
- Strong and effective communicator who pays attention to detail and is solution driven
- Ability to work at pace to achieve pre-defined targets consistently
- Organised and has a solid work ethic
- Adaptable with a growth mindset and positive outlook
- Holds oneself accountable and puts into practice constructive feedback
- Reliable and approachable team player who enjoys supporting others
Nice to have
- Attention To Detail
- Supporting Others
- Solution-Oriented
- Constructive Feedback
Day to day
- Be our first point of contact for customers – supporting them in English and German via email phone and social channels
- Take ownership of customer queries from start to finish and resolve them in a timely manner
- Provide great quality service consistently in order to retain and delight customers
- Educate our customers on our range of products and make appropriate recommendations
- Provide feedback and share insights when required in order to continuously improve our processes and service
Hiring process
- We will review your CV and application
- Written challenge in German
- Initial chat and role-play exercise in German
- Meet one of our Team Leader
- Agreement on start date and onboarding