RRemoteville
ClearStar, Inc. logoClearStar, Inc.

Global Operations Specialist II

Skills
Analytical SkillsCoachingLeadershipOperations ManagementPlaysRoot CauseRoot Cause Analysis
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2–4+ years in background screening or compliance-driven operations
  • Bachelor’s degree preferred or equivalent experience
  • Strong analytical skills and sound professional judgment
  • Working knowledge of FCRA verification processes quality controls and regulated workflows
  • Experience handling escalations and sensitive client communications
  • Ability to identify trends manage ambiguity perform root cause analysis and escalate risk appropriately
  • PBSA Certification preferred
  • Dedicated noise-free home office with reliable secure high-speed internet

Nice to have

  • Calm under pressure
  • Decisive
  • Detail-oriented
  • Collaborative
  • Influential
  • Accountable
  • Process-focused

Day to day

  • Manage escalated orders high-risk verifications and complex exception cases
  • Serve as a responsive contact for sensitive client and internal communications while balancing SLA expectations with quality and compliance
  • Conduct targeted quality reviews perform root cause analysis and support remediation planning to improve operational consistency
  • Provide informal coaching collaborate across teams and enhance SOPs to strengthen accountability and reduce errors