RemotevilleRemote Global Support Engineer Job in San Francisco, CA CodeSignal
Global Support Engineer CodeSignal
$70000 - $110000
OralTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
San FranciscoCA
CodeSignal empowers you to discover and develop the skills that will shape the future.
105+ employees
EducationSaaSTechnologyAI
Role
Who you are
- 2+ years experience in a B2B or SaaS support role
- Excellent written and verbal communication skills
- Proficient in at least one programming language
- Strong skills in organization research and time management
- Able to troubleshoot and solve problems effectively
- Team player with a collaborative empathetic approach
- Quick learner able to adapt strategies rapidly
- Experience identifying and escalating severe issues.
What the job involves
- Understand CodeSignal's mission and goals to achieve new support milestones
- Develop comfort with CodeSignal's product offerings and use knowledge to assist users
- Balance and prioritize multiple support tickets while maintaining an ongoing queue
- Delight users with effective and efficient issue resolution
- Gather detailed data for each issue to inform solutions and enhance user experience.
Company
Company mission
CodeSignal is on a mission to discover and develop the skills that will shape the future through their skills platform, empowering individuals and teams with AI-powered learning tools to bridge skills gaps and foster growth.Company benefits
- Globally distributed fully remote team
- Competitive salary and bonus packages
- Medical dental and vision coverage
- 401k matching or pension fund contributions
- Unlimited time off policy
- Learning & Development benefits
- Physical & Mental health benefits
- Equipment & generous home office setup stipend
- Team activities and get-togethers.
Company values
- Empowerment
- Innovation
- Inclusivity
- Collaboration
- User-focused