Google Customer Experience
Skills
Analytical SkillsArtificial IntelligenceCustomer EngagementCustomer ExperienceForm W-2GamificationGemini
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hands-on expertise in Gemini CXAS within Google Customer Engagement
- Experience with Google CX technologies and Google Cloud platform
- Strong analytical skills and artificial intelligence knowledge
- Knowledge of Dialogflow CX Vertex AI or related conversational AI tools
- Python programming experience for AI engineering tasks
Nice to have
- Customer engagement focus
- Conversational AI interest
- Cloud mindset
- Analytical thinking
Day to day
- Design and build AI-driven customer experience solutions using Google CX technologies and Gemini CXAS
- Implement and support conversational AI components within the Google Customer Engagement platform
- Collaborate with teams to enhance customer engagement workflows and deliver intelligent contact center capabilities