Groups Coordinator
Skills
AmenitiesBuyoutsTrainingDiffusionIT EscalationPreventionRefunds
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year of travel industry experience ideally in customer service
- Strong interpersonal skills with the ability to engage at all levels
- Excellent written and verbal English communication skills
- German as a preferred second language
- Ability to deliver high customer service consistently
- Remain calm and focused in difficult situations
- Strong organisation and time management skills
- Excellent attention to detail
- Positive enthusiastic and flexible attitude
- Self-motivated and able to work independently under pressure
- Solution-focused with initiative to solve problems
- Ability to work well as part of a team
- IT literate with travel reservation systems and MS Outlook Word and Excel
- Solid understanding of company policies and procedures
Nice to have
- German language
Day to day
- Handle sales conversations with guests about groups shore excursions and onboard products while upselling benefits and resolving enquiries quickly
- Manage group bookings end to end including rooming lists ticketing authorisations amenities payments refunds and special handling requests
- Coordinate dining and special events in booking systems liaise with onboard teams and use analytics to protect revenue and maintain accurate records
Hiring process
- Apply online using the blue APPLY button at the top of the page
- Complete the online application to be considered