How Remoteville checks and expires listings
Growth Partner
Skills
Account ManagementBusinessCoachingCritical ThinkingCustomer Relationship ManagementCustomer SuccessHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer success account management or a similar role
- Direct experience in medical practices and healthcare workflows
- Knowledge of referral management front office operations call center dynamics and revenue cycle
- Proven ability to manage retention or growth outcomes for a book of business
- Strong coaching skills and experience training non-technical audiences
- Comfort building structure in an early-stage ambiguous environment
- CRM experience and data-driven customer conversation skills
- Excellent communication skills across practice staff and leadership
Nice to have
- Early-stage SaaS experience
- Health tech background
- Referral workflow familiarity
- Patient access workflow familiarity
Day to day
- Own a portfolio of medical practice customers and serve as their primary strategic contact after implementation
- Conduct regular business reviews to analyze performance data, identify risks, and uncover growth opportunities
- Coach practice staff on workflows, platform adoption, referral conversion, and new feature training
- Monitor customer health closely and partner with internal teams to improve retention, product feedback, and expansion