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Head of Advertiser Success / Customer Success

Skills
Account ManagementBusiness AcumenClient OnboardingCustomer SuccessData-Driven InsightsMedia StrategyProgrammatic Media Buying
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 7+ years of programmatic advertising experience with proven commercial acumen
  • Experience in building and leading a remote team in the programmatic advertising industry
  • Hands-on experience with ad tech platforms (DSP) or programmatic service providers
  • Proven track record in creating media proposals for agencies and growing client relationships
  • Experience in game advertising will be highly regarded
  • Thrives in fast-paced remote startup environments
  • Values agility, challenging the status quo, ownership, and collaboration
  • Excellent written and verbal English communication skills

Nice to have

  • Adaptability
  • Challenge the status quo
  • Ownership
  • Team collaboration

Day to day

  • Build, coach and lead our team of Advertiser Success Leads, Campaign Managers and designers to ensure iion becomes the preferred partner for all gaming activities for our clients.
  • Foster and maintain client relationships, providing data-driven insights and ensuring long-term satisfaction.
  • Lead client onboarding, develop standardized procedures, and promote continuous learning and innovation within the team.