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Head of Customer Onboarding
Skills
AsanaBiotechnologyBusinessBusiness Relationship ManagementContinuous ImprovementOpsReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7-10+ years in operations implementation or customer onboarding
- At least 3 years managing a team in a fast-paced data-intensive environment
- Experience owning onboarding or implementation programs for a technical or data-driven product
- Proven track record building operational processes and teams from scratch at a startup or high-growth company
- Strong project management skills with complex multi-stakeholder implementations
- Deep fluency with data and comfort using Excel SQL Python or similar tools
- Strong people management skills with clear expectations and accountability
- Excellent written communication for SOPs docs and postmortems
- Highly organized with systems thinking
- Self-directed and decisive under ambiguity
- Ability to travel within the United States up to 25% of the time
Nice to have
- Dairy or agriculture familiarity
- Project management tooling experience
- Biotech or precision ag background
- Scaling onboarding across 50+ accounts
Day to day
- Own the end-to-end onboarding lifecycle from contract signature through first report delivery and steady-state handoff
- Design structured onboarding projects with clear milestones owners and timelines for each new farm
- Build scalable playbooks systems and tooling that improve time-to-value reduce risk and support growth across many farms
- Lead cross-functional coordination with commercial engineering data science and client teams to keep onboarding accurate on track and well documented