Head of Digital Growth
Skills
AnalyticsBusinessCustomer ExperienceFinancial ServicesOperating ModelsOperational EfficiencyOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive senior leadership experience in digital growth proposition or product roles within financial services or another regulated customer- and intermediary-led market
- Proven track record of delivering measurable commercial growth through digital channels at scale
- Deep experience leading omni-channel adviser and/or customer journeys in a B2B2C model
- Demonstrable success operating within a regulated environment with Consumer Duty or equivalent embedded in decision-making
- Strong commercial and analytical skills with business case shaping KPI definition digital analytics and experimentation frameworks
- Agile delivery expertise with experience running enduring cross-functional squads end-to-end from discovery to live
- Excellent stakeholder management and senior communication skills credible at ExCo and SLT level
- Proven people leadership building coaching and scaling multi-disciplinary teams
Nice to have
- Commercially astute
- Influential collaborator
- Data-driven
- Strategic thinker
- Regulatory fluent
- People leader
- Comfortable with ambiguity
Day to day
- Lead multi-year digital modernisation programmes that reshape adviser and customer experiences across open and closed book services.
- Own the commercial case for modernisation including sizing sequencing investment trade-offs payback and benefit realisation.
- Define and embed a test-and-learn operating model and orchestrate cross-functional squads that deliver continuous improvements and data-led outcomes.