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Head of Engineering

Skills
Servicenow
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

  • Provide strategic direction and architectural guidance for our application integration across the ServiceNow platform and data integration through APIs.
  • Collaborate with a third-party development firm to ensure quality and alignment with business objectives.
  • Continuously assess and improve development processes tools and methodologies for productivity and quality.
  • Nurture engineers to consider performance scalability maintainability and security in architecture and design.
  • Engage in hands-on development tasks to align initiatives with business needs.
  • Create comprehensive technical design documentation including diagrams design specifications data models and implementation guidelines.
  • Translate customers' problem statements to prioritize roadmap milestones for ROI.
  • Build relationships with ServiceNow product and sales teams for collaboration and knowledge exchange.
  • Participate in all phases of the customer life cycle including sales implementation support and customer success.
  • Stay updated on advancements in ServiceNow and related technologies to provide cutting-edge solutions.