Head of L3 Technical Support Engineer
Skills
CoachingContinuous ImprovementIT EscalationLeadershipLinux System AdministrationNetworkingProcess Optimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience leading managers and global technical teams
- Strong background in enterprise storage Linux networking and customer support organizations
- Experience managing complex customer escalations and cross-functional initiatives
- Strong leadership communication and stakeholder management skills
- Ability to drive organizational change process improvements and operational excellence
- Technical knowledge of SAN/NAS storage Linux administration and enterprise infrastructure
- Experience with virtualization containers scripting or backup technologies an advantage
- Willingness to work weekends and holidays when needed
Nice to have
- Strategic
- Collaborative
- Customer-focused
- Process-driven
- Operational excellence
Day to day
- Lead and develop multiple global technical teams through their managers
- Own the resolution of critical customer escalations and complex technical issues
- Drive operational excellence process improvements and global alignment
- Partner with R&D Product and customer facing teams to improve customer outcomes
- Provide leadership coaching and strategic direction to managers and senior technical contributors