Head of Operations, Contenta
Skills
Software As A ServiceBusiness PlanningCarve-OutsCustomer SuccessExecutive Decision-MakingOperating ModelsProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Senior experience in software business operations or a comparable operating leadership role
- Proven ability to drive execution across Product Engineering Services Customer Success Sales Finance and Marketing
- Experience in complex enterprise software businesses with long sales cycles strategic accounts and high delivery expectations
- Strong program and operating cadence discipline
- Ability to manage ambiguity competing priorities and cross-functional tension
- Experience supporting executive-level business reviews transformation initiatives investment cases or strategic planning
- Strong commercial judgment including revenue margin renewals services delivery customer success and resource allocation
- Ability to work credibly with senior executives operational leaders customers and external partners
Nice to have
- Constructive challenger
- Commercially minded
- Structured thinker
- Cross-functional collaborator
- Executive presence
- Ambiguity tolerant
- Operationally disciplined
Day to day
- Build and run the operating cadence for the Contenta business, translating priorities into executable plans and keeping cross-functional teams aligned.
- Act as the operational backbone of the business, creating clarity around ownership, risks, dependencies, decisions, and follow-through.
- Partner closely with the President & GM and senior leaders to drive operational excellence, improve visibility, and support executive decision-making.