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Head of Operations

Skills
Software As A ServiceBudgetingCustomer SupportFilmForecastingLeadershipOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Scaled a chaotic $5M-$25M ARR SaaS business
  • Cleaned up messy CRMs
  • Improved forecast accuracy in scrappy teams
  • Reduced churn in usage-based SaaS
  • Worked directly with a driven founder
  • Led sales marketing customer support and engineering
  • Operated comfortably in high-growth environments

Nice to have

  • builder
  • calm under pressure
  • direct
  • numbers-driven
  • growth-oriented
  • comfortable challenging a CEO

Day to day

  • Own and operate the revenue engine across sales marketing customer support and engineering
  • Build predictable revenue systems with accurate forecasting strong pipeline discipline and clear visibility
  • Drive enterprise expansion NRR improvement and churn reduction while scaling aggressive growth

Hiring process

  • Apply below
  • Reach out directly