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Head of Operations

Skills
Software As A ServiceBudgetingCustomer SupportFilmForecastingLeadershipOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Scaled a messy $5M-$25M ARR SaaS
  • Cleaned up messy CRMs
  • Killed fake optimism in forecasts
  • Reduced churn in usage-based SaaS
  • Installed discipline in scrappy teams
  • Worked directly with a driven founder
  • Comfortable challenging a CEO
  • Obsessed with numbers
  • Energized by growth

Nice to have

  • Calm under pressure
  • Direct
  • Revenue focused
  • Founder minded
  • Analytical

Day to day

  • Own the revenue engine and make growth predictable across the business
  • Run sales marketing customer support and engineering with a focus on revenue outcomes
  • Build forecasting discipline improve retention and reduce churn while creating clear revenue visibility

Hiring process

  • Apply below or reach out directly