Head of Operations
Skills
ContextContract ManagementDevice ManagementDriftISO 27001ISO StandardsIdentity And Access Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong ownership and follow-through in ambiguous environments
- Sound judgment and comfort making trade-offs with incomplete information
- Breadth across multiple operational areas rather than a narrow specialist profile
- Systems thinking with evidence of building workflows people actually use
- A hands-on approach to improving existing processes and making them clearer faster and more reliable
- Commercial awareness and comfort working with business numbers
- Cross-functional credibility and the ability to move work through others
- Pace pragmatism and good judgment on what is worth building properly versus solving simply
- Ability to approach functional work strategically and systematise it
- Comfort using tools such as Airtable Make OpenAI Claude or similar
Nice to have
- Senior generalist
- High trust
- Sharp prioritisation
- Commercially aware
- Calm in ambiguity
- Execution-focused
Day to day
- Own the company operating rhythm and make day-to-day execution smoother and clearer
- Lead cross-functional operational projects from problem definition through to practical delivery
- Improve internal systems automation documentation and workflows so the business runs with more leverage
- Pick up broad hands-on operational work early to understand how the company really runs before improving it
- Line manage operational and people leaders to keep core functions aligned with company priorities