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Head of Partner Operations
Skills
Analytical SkillsBilling ProcessBusiness-To-BusinessCompetitive LandscapeCustomer-Focused ServiceKey Performance IndicatorsPartner Relationship Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Significant experience in B2B client or partner operations within a SaaS or marketing technology business
- Extensive leadership experience leading remote teams across multiple time zones
- Extensive knowledge of CRM/ERP tools, especially Salesforce
- Experience in affiliate or partner marketing and affiliate network technology
- Experience supporting commercial teams with external partner or client meetings and presentations
- Comfortable working with senior executives and individual contributors across various departments
- Detail-oriented
- Exceptional analytical skills
- Confident working broad cross-functional teams
- Solid organizational skills including attention to detail and multi-tasking
Nice to have
- Highly customer-focused
- Bias for action
Day to day
- Oversee all aspects of UNiDAYS partner support ensuring a seamless experience for B2B2C partners
- Responsible for end-to-end partner onboarding experience including supporting the new business team
- Support commercial teams in executing account plans and partner support functions
- Analyze inbound requests to identify low-impact work or inappropriate service levels
- Recommend and implement improvements to partner support services
- Enhance tracking accuracy across all partner activities and inform product roadmap