Remote Head of Partner Operations Job in UK UNiDAYS

Who you are

• Significant experience in B2B client or partner operations within a SaaS or marketing technology business
• Extensive leadership experience leading remote teams across multiple time zones
• Extensive knowledge of CRM/ERP tools, especially Salesforce
• Experience in affiliate or partner marketing and affiliate network technology
• Experience supporting commercial teams with external partner or client meetings and presentations
• Comfortable working with senior executives and individual contributors across various departments
• Detail-oriented
• Exceptional analytical skills
• Confident working broad cross-functional teams
• Solid organizational skills including attention to detail and multi-tasking

Desirables

• Highly customer-focused
• Bias for action

What the job involves

• Oversee all aspects of UNiDAYS partner support ensuring a seamless experience for B2B2C partners
• Responsible for end-to-end partner onboarding experience including supporting the new business team
• Support commercial teams in executing account plans and partner support functions
• Analyze inbound requests to identify low-impact work or inappropriate service levels
• Recommend and implement improvements to partner support services
• Enhance tracking accuracy across all partner activities and inform product roadmap