Better Impact has been serving volunteer services and donor relations teams with program management software, since 2000. Small, medium and enterprise sized organizations across the USA, Canada, Europe, Australia, and New Zealand utilize our solutions. 

When you choose Better Impact, you receive more than intuitive, reliable, and secure products designed with your program needs in mind. The people behind Better Impact are an impressive extension of the product and of your team.

Starting with Tony Goodrow, Founder and former CEO, whose passion project of building a web-based volunteer management solution for the hospice where his mother spent her final days sparked what is now a worldwide “we’re here to help” company.

It’s those roots of giving back that is the common thread of every team member at Better Impact. It’s our culture. It’s our identity. THAT is what you are truly buying into when you choose Better Impact, and it spills over into the software solutions you value from us.

A team of product developers relentless in delivering reliable solutions with frequent releases that have your program needs, user experience and accessibility standards in mind and is 100% unwavering in prioritizing the security of your confidential data as #1. 

A team of knowledgeable Software Sales Advisors ready to listen to your needs and provide ethical, honest, and educated advice throughout your journey, as you explore how our solutions can help you overcome program challenges.

A team of Member Support Advisors ready to reach their helping hand out to yours 24/5/365, should you choose to lean on them throughout your software transition and beyond. 

Led by Houston Goodwin, CEO,  our high level of employee retention is rare in SaaS—and it’s reflected in our remarkable customer retention. Our team remains a consistent face and voice for yours.

After all, our very first member, who started with us in 2001, is still a member to this very day.

Join our reliable family.

Better Impact Inc.

About Better Impact

Better Impact builds software for organizations that rely on people showing up for one another and their communities.

Our platform helps nonprofits, hospitals, government agencies, volunteer centers, and corporate community programs recruit, onboard, schedule, train, communicate with, and understand the impact of their volunteers. More than 85,000 organizations across 20 countries use Better Impact today. In January 2026, Better Impact and Galaxy Digital combined to create a larger platform dedicated to volunteerism and community engagement.

We are now a team of more than 100 employees and FTEs, operating across Canada, the United States, the United Kingdom, and Australia. We are growing, integrating, and building the systems a company at our stage needs. That includes the People function.

This is a great moment for the right People leader. The mission is strong. The industry is big and meaningful. The company is ready to invest in better ways of working. And there is real building to do.

About The Role

Better Impact is hiring a Head of People & Organizational Effectiveness to build the People operating system for our next stage of growth.

This is a hands-on leadership role. The mission is to help architect a holistic people operations system, operate it, improve it, and build a culture we all take pride in.

The company has strong fundamentals: a meaningful market, a supportive executive team, a mission people care about, and a business that is ready to invest in better people practices. We also have real operating complexity. We are integrating two legacy organizations. We have employees across four countries. We have split payroll and HR infrastructure. We need stronger manager enablement, clearer performance practices, more consistent hiring discipline, compensation governance, and better people-risk visibility. We need someone who can take the pieces that already exist, see what is missing, and build a People function that is clear, trusted, consistent, and scalable.

You will own the People function end to end: HR operations, hiring discipline, workforce planning, payroll and benefits oversight, HRIS/vendor management, onboarding, off-boarding, employee relations, performance management, manager enablement, compensation governance, HR policy, employee communications, culture integration, and people-side requirements for systems and data work.

You will work closely with the executive team, Operations, Finance, Data Security, Systems, and managers across the business. You will have support. You will have authority. And you will have a clear mandate: build the structure, habits, judgment, and manager capability that help Better Impact scale without becoming heavy, slow, or impersonal.

What You Will Do

Build and run the People operating model, including intake, ownership, escalation paths, documentation standards, decision rights, and service expectationsLead the people side of integration across legacy Better Impact and Galaxy Digital teamsCreate stronger hiring discipline, including workforce planning, role definition, and the process for opening critical rolesOversee payroll, benefits, HRIS, onboarding, off-boarding, and employee data accuracyBuild practical, trusted processes for employee relations, performance management, corrective action, investigations, feedback, and documentationHelp managers become stronger first-line people leaders, with clearer expectations and better toolsBuild compensation administration and governance practices, including benchmarking inputs, role levels, review processes, and decision rulesMaintain jurisdiction-aware People practices across Canada, the US, the UK, and AustraliaDefine People requirements for HRIS, payroll, data migration, access, privacy, and system rationalizationEstablish a steady rhythm for employee engagement, culture integration, internal communication, and retention-risk visibilityWork with outside employment counsel, payroll, benefits, HRIS, EOR/PEO, and recruiting vendors where specialized support is needed

Requirements

What you bring

8+ years of progressive People, HR, or People Operations experience3+ years in a senior full-function People leadership role, such as Head of People, Senior Director of People, VP People, or equivalentExperience building or rebuilding People operations at a 75-250 person SaaS, software, B2B technology, or similarly complex organizationDirect experience with employee relations, performance management, corrective action, investigations, and employment-risk escalationExperience operating across more than one employment jurisdiction, with the judgment to know when to use outside counsel, vendors, or internal processHands-on ownership of HRIS and payroll vendors, including troubleshooting, process improvement, vendor management, and system rationalizationExperience building hiring, onboarding, off-boarding, performance management, compensation governance, or manager enablement processes from scratch or from an underdeveloped stateExperience advising senior leaders clearly, including when the answer is uncomfortableExperience handling employee matters with sound judgment while protecting the company and treating people with dignityExperience explaining decisions, expectations, and tradeoffs clearlyExperience documenting People decisions and processes with appropriate operational discipline

Strong pluses

These are not required, but they would help you ramp quickly:

Experience with post-merger or post-acquisition integrationExperience with culture integration across two legacy organizationsExperience with Rippling, BambooHR, HiBob, Workday Lite, or similar HRIS platformsExperience with EOR/PEO vendors such as Deel, Remote, Rippling Global, or similar providersExperience designing manager enablement programs, feedback frameworks, performance process training, or ER escalation protocolsSHRM-CP/SCP, PHR/SPHR, CIPD, or equivalent certificationExperience in a private-equity-backed, investor-backed, or board-accountable organization

Benefits

As part of our commitment to supporting you in both your professional and personal life, we offer a comprehensive range of employee benefit programs, including:

Annual salary of 120,000-150,000 USD annually with bonus eligibilityMedical, dental & vision insurance (after 90 days)401(k) program with an employer match (after 90 days)Unlimited vacation + 9 paid holidaysPaid parental leave