RRemoteville
Inspira Financial logoInspira Financial

Health & Benefits Call Center Agent

Skills
Attention To DetailCablesComputer LiteracyContact CentersCustomer ServiceQuality AssuranceRouters
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of customer service experience
  • 2+ years of call center experience
  • Computer knowledge and ability to learn new systems
  • Ability to learn and retain information using digital workflows
  • Ability to connect with accountholders and assist on a human level
  • Basic understanding of medical or reimbursement terminology preferred
  • Ability to work in a fast-paced environment handling up to 50 calls per day
  • Ability to de-escalate and handle member issues without a supervisor
  • Excellent oral and written communication skills
  • Ability to work scheduled hours of 10:30 a.m. CT to 7 p.m. CT
  • Problem solving skills
  • Attention to detail and accuracy
  • Ability to work overtime

Nice to have

  • Empathetic
  • Detail-oriented
  • Fast-paced
  • Client-focused
  • Collaborative

Day to day

  • Provide friendly and knowledgeable support to accountholders calling the contact center about FSA HSA COBRA and related benefits products
  • Explain healthcare reimbursement accounts and policies clearly so members can understand their coverage and use their plans effectively
  • Guide callers through online tools and apps resolve issues independently and deliver empathetic compliant service across high-volume interactions