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Help Desk Specialist I
Skills
Software As A ServiceEnglishGmailIT Service ManagementIdentity And Access ManagementMacProvisioning
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–2 years of IT support experience in a software or SaaS environment
- Strong support experience with macOS and Windows devices
- Experience using Jamf Pro and Workspace One for device management
- Familiarity with Google Workspace admin and troubleshooting
- Experience with cloud backup and restore tools such as Druva preferred
- Basic knowledge of Okta or similar identity management systems preferred
- Excellent communication skills and a friendly professional approach
- Ability to work independently in a remote cross-functional setting
- Availability for a few early morning Pacific Time meetings each week
- Must communicate in English
- Reliable transportation and home storage space for shipping equipment
- Must live near a FedEx shipping location
Nice to have
- proactive
- tech-savvy
- people-friendly
- service-first
- solution-oriented
- collaborative
- detail-oriented
Day to day
- Provide Tier 1 and Tier 2 technical support for macOS laptops, Windows laptops, and related applications with hands-on hardware and software troubleshooting.
- Manage and secure Apple devices using Jamf Pro and support Windows devices through device management tools while handling updates, configuration, and restoration tasks.
- Support Google Workspace services, onboarding and offboarding workflows, Jira Service Management requests, and clear documentation for technical teams in a remote collaborative environment.