RRemoteville
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Help Desk Specialist II

Skills
Comptia Network+Computer RepairIT Service ManagementInstallationsMicrosoft 365Mobile Device ManagementParticle Image Velocimetry
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 2 years of IT help desk or technical support experience with Tier II troubleshooting
  • Strong knowledge of Windows OS Active Directory Microsoft Office 365 Outlook and MDM
  • Experience with VPN technologies remote access tools and PIV smart card authentication
  • Ability to work rotating shifts including nights weekends and holidays
  • Sole U.S. citizenship required
  • Ability to successfully pass a CBP Background Investigation
  • High school diploma or equivalent required

Nice to have

  • Customer-focused
  • Fast-paced environment
  • Detail-oriented
  • Strong troubleshooting skills
  • Team player

Day to day

  • Provide advanced Tier II technical support for hardware software network mobile device VPN and access issues
  • Troubleshoot incidents and requests through ServiceNow and warm-transferred calls in a fast-paced 24x7x365 service desk environment
  • Perform remote installations system maintenance and escalation for workstations peripherals and government-managed technologies